Covid 19 Lockdown Update August 2021
A warehouse worker has had a positive covid test which has meant that everyone that came into contact with him during his shift are now in 14 day isolation. We have in place strict covid protocols which has allowed us to continue to operate at 30% staff. The staff are now working overtime when possible and are doing a great job to get orders out. Unfortunately this has meant that we now have a back log of 2-3 days on most orders.
All our receiving bay staff are in isolation which has meant that any pre orders or items that were due to be received from the 23rd of August are unable to be unloaded from the container. This is an ongoing situation and we are looking at all options to help clear the back log.
The items currently that we are unable to unload are
– Play couches
– Baby Balance bikes
– Flip out sofas
*Due to our strict covid protocols that include minimal staff contact, separate lunch and down time areas, strict cleaning and more – There is no risk to the customer.
With the extended lockdown impacting some of our delivery operations, including airline capacity, and the increase in online shopping similar to volumes experienced in the lead up to Christmas, customers may experience delivery delays in some parts of New South Wales.
We remain fully committed to continuing delivery throughout our network as safely and quickly as possible. Use our track tool to track your item and review the delivery options available to you.
We thank you for your patience and will keep you updated as we closely monitor the effect of any restrictions on our services.
At Toll, the health and safety of our teams, customers and community is of the utmost importance. To ensure that we continue to operate safely, Global Express has reintroduced several measures including mandatory mask wearing, social distancing, and remote work, where possible.
We are continuing to monitor the COVID-19 situation closely including the recent lockdowns and restrictions issued by the various state governments.
Our teams are working hard to minimise any potential impacts on customers, however, some delays in freight movements and deliveries may be unavoidable. We will continue to prioritise all urgent freight, such as medical supplies.
Below are some key points from today’s update :
Changes to our transit times
From Monday, 2 August 2021, our road services’ transit times for our Toll IPEC and Intermodal & Specialised businesses will be extended by an additional day. While we recognise that an additional transit day may cause inconvenience to our customers, we remain committed to ensuring freight arrives at its destination as quickly and safely as possible.
Businesses open for deliveries
We kindly ask you to confirm with the recipient that they are open for business and are able to accept deliveries before despatching their parcels.
Changes to our signature requirements
As a reminder – we have implemented contactless delivery and our team will no longer require signatures for the majority of our deliveries.
General Shipping Policy
We take pride in ensuring that each and every order is handled with the utmost care and shipped from our warehouse to you, as quickly as logistically possible.
We charge a flat rate of $9.90 for most of Australia. Country WA and NT orders will incur a surcharge depending on the size of the item. Larger bulkier items are an exception to this and incur higher shipping costs due to the size and weight of the item. These include but are not limited to Trampolines, Cots, Electric cars etc.
- Items under 20kg and 105cm in length are sent via Australia Post.
- Larger items are sent with TOLL
All orders are processed immediately so please take care when entering your postal address as we are unable to change the address after payment. After your item has been shipped, we will send you an e-mail containing tracking information for your order. From there, it’s just a short wait before your Little Nation products will be delivered.
We ship orders out daily with the exception of holidays and any weekend business closures by our shipping partners. All orders are shipped in the order in which they are received. While we generally expect any given order to be shipped out within 24 hours of fulfillment, there are cases where additional fulfillment time may be required. This would include but is not limited to: back-orders, custom or special orders, out of stock products, or International orders.
Shipping estimates are as follows
- Sydney: 1-3 working days
- NSW Country, Melbourne, Brisbane: 2-4 working days
- VIC country, QLD country, SA country, Tasmania, Adelaide: 2-5 working days
- Perth: 4-6 working days
- WA country, NT: 4-8 working days
We are shipping as normal during these uncertain times. Most orders are being delivered in the timeframes set up above however please be prepared for the occasional delays in receiving goods including split deliveries. Our couriers are taking measures to keep its staff and customers safe, this included less scanning and less touchpoints. We thank you for your patience.
If we still haven’t answered your question, please contact us here – Contact Us